Q: How can I inquire if Kustom Additions is available for my event date?

A: We accept event inquiries as well as custom design inquiries via this link

https://beacons.ai/kustomadditions

Q: What is required to secure your services?

A: Once your event date is confirmed available and you wish to move forward, Kustom Additions requires a security deposit of 25% of total services to secure your event date. Remaining balance is due 14 days prior to the event.

Q: When should I book for my event?

A: If you have a date in mind it's usually best to book as soon as possible. Depending on selected services, Kustom Additions will have one event on any given date. This ensures the best experience for our clients on their special day.

Q: Can I make changes after I book?

A: We want to bring your vision to life. If any changes are needed clients will be able to reach out by email, phone or by client portal. We will do our best to accommodate.

Q: Are there any venue requirements?

A: Certain items do have space requirements. Venues which have multiple floors will require use of freight elevator. Any additional requirements will be communicated with client or venue. We suggest a venue walk through prior to the event.

Q: What is the turn around time for custom orders?

A: Kustom Additions requires 2 weeks min. for custom orders. Orders needed sooner will be subject to a Rush order fee if we can accommodate on short notice.

Q: What if I have more questions?

A: Feel free to reach out. Sales@kustomadditions.com or 302-468-6865